Privacy policy

The short version: we collect your email so we can tell you when Lackees launches, we don’t sell it to anyone, and you can leave the list or ask us to delete it any time.

Last updated: July 7, 2026

Who we are

Lackees is a Canadian company building a chewable lactase supplement. This site is a pre-launch waitlist and information site. For anything privacy-related, email hello@lackees.com.

What we collect, and why

• Your email address, when you join the waitlist — so we can send you early access, launch updates, and the founding flavour vote. Joining the waitlist is your consent to receive these emails.
• Optional answers, like how often dairy gives you trouble. These are stored as anonymous responses — they are not linked to your email address.
• Survey responses, if you choose to take our product survey. We use them to shape the product (format, flavours, pricing).
• Basic usage events, like which pages are visited. These don’t identify you. We don’t use advertising trackers, and we don’t set tracking cookies.

Where it’s stored

Waitlist, survey, and usage-event data is stored with Supabase in a Canadian data centre (Montréal region). The site itself is hosted on Railway. Access to stored data is restricted to the people building Lackees.

How long we keep it

We keep waitlist and survey data for as long as we're pre-launch and you're subscribed, so we can honour the founding-member promises made at signup. If you unsubscribe or ask us to delete your data, we remove your email from the waitlist within 10 business days. Anonymous survey answers and usage events aren't linked to an email address, so there's nothing to delete them by — they're kept in aggregate for product development.

What we never do

• We never sell or rent your information.
• We never share it with third parties, except the service providers that make the site work — currently Supabase (data storage) and Railway (hosting), and once we start sending emails, an email delivery service — and only for that purpose. If we choose an email provider, we'll update this section to name it.

Marketing emails and CASL

We haven't sent any emails yet — the waitlist is still pre-launch. When we do, every commercial email will follow Canada's Anti-Spam Law (CASL): it will identify Lackees as the sender, give you a working postal address, and include a one-click unsubscribe link that works for at least 60 days. Joining the waitlist is your express consent to receive those emails, and we keep a timestamped record of that consent.

Unsubscribing and deletion

Every email we send will include an unsubscribe link. You can also email hello@lackees.com at any time to unsubscribe or to have your information corrected or deleted — we’ll confirm once it’s done.

Your rights

Under Canadian privacy law (PIPEDA), you can ask us what personal information we hold about you, ask us to correct it, or withdraw your consent. If you’re not happy with how we’ve handled something, you can complain to the Office of the Privacy Commissioner of Canada.

Changes

If our collection practices change — for example, when we launch a store — we’ll update this page and the date above before the change takes effect.